Refund Policy
Our products are digital accounts delivered instantly. Refunds and replacements are therefore handled under the conditions below.
1. Undelivered orders
If an order cannot be delivered because of stock, supplier or technical reasons, the amount is refunded to your balance automatically; you do not need to request it.
2. Pre-order delays
For "delivered in 0–3 hours" products you are notified if the promised time runs out. You can keep waiting or get the amount refunded to your balance.
3. Faulty accounts (warranty)
- If you cannot sign in to a delivered account within the warranty period stated on the product (24 hours if not stated) after delivery, or it does not have the features listed on the product, contact us with your order number.
- After checking, the faulty account is replaced; if no stock is available, the price paid for that account is refunded to your balance.
- Accounts whose password or recovery details were changed, that were used, or that were restricted by the platform after your actions are not covered.
- Please include the order number, the affected account(s) and, if possible, a screenshot of the error.
4. Balance
- Your balance can be spent on the Site.
- To withdraw your balance in crypto, contact support. Network and processing fees are on you; a balance that does not cover the fees cannot be withdrawn and can be spent on the Site.
5. Guest orders
Refunds for orders placed without an account go to the balance of the account linked to the email you entered. Use "Forgot password" on the sign-in page to set a password for that email and use the balance.
6. Crypto payments
- Payments sent on a blockchain cannot be reversed. Losses caused by a wrong network or address are not refundable, although we will try to help together with the payment provider.
- If you underpaid or overpaid, contact support with your payment number.
7. Right of withdrawal
The right of withdrawal does not apply to digital goods delivered instantly. This policy protects you in case of a faulty delivery.
8. How to request
Write to [email protected] or use the channels on our Contact page, including your order number. Requests are answered during support hours.